Safety

Safety on
every trip.

From driver screening before the first ride to one-tap help during every trip, here's how Rydelinx protects riders and drivers.

Before, during and after

Protection at every step.

  1. 1

    Before your ride

    Every driver passes a criminal background check and a driving record check, repeated regularly. Licenses, insurance and registration are verified, vehicles are approved, and documents are tracked so none expire.

  2. 2

    During your ride

    See your driver's name, photo, rating, car, color and plate before pickup. Follow the trip live, share it with someone you trust, and reach 911 or your emergency contacts in one tap.

  3. 3

    After your ride

    Rate every trip and report any issue from your ride history. Our safety team reviews reports and can remove drivers or riders who break our rules.

A rider in the back seat checking the driver's name, car and plate in the Rydelinx app

Our standards

Rules everyone rides by.

Riders and drivers both agree to these when they join. Full details are in our policies and Terms of Service.

Respect

  • No harassment, threats or violence
  • No discrimination of any kind
  • Service animals are always welcome

Zero tolerance

  • Drivers may never drive impaired by drugs or alcohol
  • If you think a driver is impaired, end the ride when safe and report it right away

Privacy

  • Riders' and drivers' phone numbers are never shared; calls and chats go through the app
  • We don't sell your personal information

Insurance

  • Every driver carries their own auto insurance that covers rideshare driving
  • Proof of insurance is checked before a driver can give rides and tracked so it doesn't lapse

Rider tips

Ride smart.

  • Match the plate, car and driver photo before you get in
  • Ask “Who are you here for?” and let the driver say your name
  • Sit in the back seat and wear your seatbelt
  • Share your trip status with a friend for late-night rides
  • In an emergency, always call 911