FAQ
Everything you need to know about riding and driving with Rydelinx.
Rydelinx is a rideshare app for New Hampshire, Maine, Vermont and Rhode Island. Request a ride now or schedule one ahead, see your full price before you book, and ride with a verified local driver.
New Hampshire, Maine, Vermont and Rhode Island. We're launching first in Manchester, Portland, Burlington and Providence, then expanding across all four states.
Soon. Join the waitlist and we'll text you the moment Rydelinx launches near you.
Open the app, set your destination, choose a ride type and tap Book. You'll see your driver's name, photo, car and plate, and you can follow them on the map.
Economy for everyday rides. Comfort for newer cars with extra legroom. XL for up to 6 people and their bags. Premium for luxury cars and top-rated drivers.
Economy, Comfort and Premium seat up to 4 passengers. XL seats up to 6.
Yes. You sign up with your mobile number and a one-time text code. You must be at least 18 to create an account.
Yes. You see the full price before you book, with tolls and fees included. It only changes if you add a stop, change your destination, or the trip changes because of your request.
The ride fare, the booking fee, tolls and any airport fees. Scheduled rides also include a small reservation fee. Everything is shown before you book.
Visa, Mastercard, American Express, Discover or cash. Card rides are charged automatically after the trip.
Yes. Choose cash when you book and pay your driver the amount shown in the app at the end of your trip.
No. Tipping is always optional. If you do tip, 100% goes to your driver.
Every receipt is in your ride history in the app.
Contact us within 30 days of the ride through Help and Support in the app, or use our contact form and choose "Charge or receipt".
You can cancel any time. If a fee applies because your driver is already on the way, the app shows the amount before you confirm.
Yes. Choose Schedule, pick a date and time, and book. You can schedule from 1 hour to 30 days ahead.
Yes. Edit or cancel it in the app any time before pickup.
Rhode Island T.F. Green (PVD), Manchester-Boston Regional (MHT), Portland International Jetport (PWM) and Burlington International (BTV). See our airport guide.
Yes. Choose your airline when you book and your driver drops you at the departures door closest to its check-in.
At the airport's rideshare pickup area. Follow the airport signs. The app shows the exact spot.
Update your pickup time in the app, or message your driver once they're assigned.
Choose XL. It seats up to 6 people with room for bags.
Yes. Every driver passes a criminal background check and a driving record check before their first ride, and we repeat checks regularly. Every car is approved, too.
Match the plate, car and driver photo in the app before you get in. Ask, "Who are you here for?" and let your driver say your name.
No. Calls and messages go through the app, so your number stays private.
Send an SOS, call 911 with your live location, share your trip with someone you trust, and alert your emergency contacts, all in one tap from the Safety Center.
In an emergency, call 911 first. Then report it in the app from your trip, or read how to report a driver or trip.
End the ride as soon as it's safe and report it right away. Rydelinx has zero tolerance for drug or alcohol use by drivers.
Always, at no extra charge. Drivers may not refuse a rider with a service animal.
Yes. Drivers help store folding wheelchairs, walkers and other mobility devices that fit safely in the car, at no extra charge.
Not yet. If you need one, contact us and we'll help you find an option.
Drivers keep 90% of every fare, plus 100% of tolls and tips. On a $20 fare, you keep $18.
Connect your bank account once through Stripe, then cash out your available balance any time.
You must be at least 25, have held a valid U.S. driver's license for at least a year, have a clean driving record, pass a background check, and have a 4-door car that's registered and inspected. See the full requirements.
Yes. Drivers carry their own auto insurance that covers rideshare driving and meets the rules of the state where they drive.
Yes. You're an independent contractor. You choose when and where you drive.
Yes. Cash and card earnings are shown separately. On cash rides, the Rydelinx share comes out of your card earnings balance.
Join the driver waitlist. We'll text you when sign-ups open in your area. Founding drivers get priority onboarding.
Open the trip in your ride history and call or message your driver through the app. Can't reach them? Use our contact form and choose "Lost item".
Delete your account in the app, or email info@rydelinx.com. Read our Privacy Policy for your full rights.
No. We never sell your personal information or share your precise location for advertising.
Our homepage is available in Spanish.
Email info@rydelinx.com or use our contact form. We usually reply within one business day.
Still have a question? Email info@rydelinx.com or use our contact form. We usually reply within one business day.