FAQ

Questions?
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Everything you need to know about riding and driving with Rydelinx.

Riding with Rydelinx

What is Rydelinx?

Rydelinx is a rideshare app for New Hampshire, Maine, Vermont and Rhode Island. Request a ride now or schedule one ahead, see your full price before you book, and ride with a verified local driver.

Where does Rydelinx operate?

New Hampshire, Maine, Vermont and Rhode Island. We're launching first in Manchester, Portland, Burlington and Providence, then expanding across all four states.

When does Rydelinx launch?

Soon. Join the waitlist and we'll text you the moment Rydelinx launches near you.

How do I request a ride?

Open the app, set your destination, choose a ride type and tap Book. You'll see your driver's name, photo, car and plate, and you can follow them on the map.

Which ride types can I choose?

Economy for everyday rides. Comfort for newer cars with extra legroom. XL for up to 6 people and their bags. Premium for luxury cars and top-rated drivers.

How many people can ride with me?

Economy, Comfort and Premium seat up to 4 passengers. XL seats up to 6.

Do I need an account?

Yes. You sign up with your mobile number and a one-time text code. You must be at least 18 to create an account.

Prices and payment

Is the price really upfront?

Yes. You see the full price before you book, with tolls and fees included. It only changes if you add a stop, change your destination, or the trip changes because of your request.

What's included in my price?

The ride fare, the booking fee, tolls and any airport fees. Scheduled rides also include a small reservation fee. Everything is shown before you book.

How can I pay?

Visa, Mastercard, American Express, Discover or cash. Card rides are charged automatically after the trip.

Can I pay with cash?

Yes. Choose cash when you book and pay your driver the amount shown in the app at the end of your trip.

Do I have to tip?

No. Tipping is always optional. If you do tip, 100% goes to your driver.

Where can I find my receipt?

Every receipt is in your ride history in the app.

I think I was charged the wrong amount. What do I do?

Contact us within 30 days of the ride through Help and Support in the app, or use our contact form and choose "Charge or receipt".

Is there a cancellation fee?

You can cancel any time. If a fee applies because your driver is already on the way, the app shows the amount before you confirm.

Scheduled and airport rides

Can I schedule a ride in advance?

Yes. Choose Schedule, pick a date and time, and book. You can schedule from 1 hour to 30 days ahead.

Can I change or cancel a scheduled ride?

Yes. Edit or cancel it in the app any time before pickup.

Which airports do you serve?

Rhode Island T.F. Green (PVD), Manchester-Boston Regional (MHT), Portland International Jetport (PWM) and Burlington International (BTV). See our airport guide.

Will my driver drop me at the right door?

Yes. Choose your airline when you book and your driver drops you at the departures door closest to its check-in.

Where do I meet my driver at the airport?

At the airport's rideshare pickup area. Follow the airport signs. The app shows the exact spot.

What if my flight is delayed?

Update your pickup time in the app, or message your driver once they're assigned.

I have a lot of luggage. Which ride should I choose?

Choose XL. It seats up to 6 people with room for bags.

Safety

Are drivers background-checked?

Yes. Every driver passes a criminal background check and a driving record check before their first ride, and we repeat checks regularly. Every car is approved, too.

How do I know I'm getting in the right car?

Match the plate, car and driver photo in the app before you get in. Ask, "Who are you here for?" and let your driver say your name.

Will my driver see my phone number?

No. Calls and messages go through the app, so your number stays private.

What safety features are in the app?

Send an SOS, call 911 with your live location, share your trip with someone you trust, and alert your emergency contacts, all in one tap from the Safety Center.

How do I report a safety issue?

In an emergency, call 911 first. Then report it in the app from your trip, or read how to report a driver or trip.

What if I think my driver is impaired?

End the ride as soon as it's safe and report it right away. Rydelinx has zero tolerance for drug or alcohol use by drivers.

Accessibility

Are service animals allowed?

Always, at no extra charge. Drivers may not refuse a rider with a service animal.

Can drivers help with a folding wheelchair?

Yes. Drivers help store folding wheelchairs, walkers and other mobility devices that fit safely in the car, at no extra charge.

Do you offer wheelchair-accessible vehicles?

Not yet. If you need one, contact us and we'll help you find an option.

Driving with Rydelinx

How much do drivers earn?

Drivers keep 90% of every fare, plus 100% of tolls and tips. On a $20 fare, you keep $18.

When do drivers get paid?

Connect your bank account once through Stripe, then cash out your available balance any time.

What do I need to drive?

You must be at least 25, have held a valid U.S. driver's license for at least a year, have a clean driving record, pass a background check, and have a 4-door car that's registered and inspected. See the full requirements.

Do I need my own insurance?

Yes. Drivers carry their own auto insurance that covers rideshare driving and meets the rules of the state where they drive.

Can I drive for other apps too?

Yes. You're an independent contractor. You choose when and where you drive.

Can I accept cash rides?

Yes. Cash and card earnings are shown separately. On cash rides, the Rydelinx share comes out of your card earnings balance.

How do I sign up to drive?

Join the driver waitlist. We'll text you when sign-ups open in your area. Founding drivers get priority onboarding.

Account and help

I left something in the car. How do I get it back?

Open the trip in your ride history and call or message your driver through the app. Can't reach them? Use our contact form and choose "Lost item".

How do I delete my account or my data?

Delete your account in the app, or email info@rydelinx.com. Read our Privacy Policy for your full rights.

Does Rydelinx sell my information?

No. We never sell your personal information or share your precise location for advertising.

Is Rydelinx available in Spanish?

Our homepage is available in Spanish.

How do I contact Rydelinx?

Email info@rydelinx.com or use our contact form. We usually reply within one business day.

Still have a question? Email info@rydelinx.com or use our contact form. We usually reply within one business day.